SP Slams Door on AH Rep / Quizzes on Suspensions / EliteSeller (app) Reinstated

Hello all

1️⃣ “Refunding buyers after confirming shipment” is a hard suspension to recover from. Please cancel if you do not have an item as a suspension from high cancelation rate is MUCH easier to reinstate.; Elite Seller App reinstated!!!; Some Angry ASGTG Fashion Sellers started a thumbs down campaign against this unfair policy.

2️⃣ There are still a lot of incorrect related account suspensions. A seller spoke to AH and the rep told him “seller performance are the worst ppl to deal with” and that he told SP “please reinstate these accts” but instead they just closed the door on him and said “rules are rules.” Another AH rep told a ASGTG seller “…things that were very negative about Amazon (specific to related accounts) and the way the teams are handling them!”. They started making phone calls about related accounts so maybe they are improving.

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4️⃣ “This product has been identified as a dental scaler, which is a professional-use only medical device. Per Amazon policy, professional-use only medical devices may only be sold to appropriately licensed healthcare customers who have Amazon Business accounts. If you believe this determination was made in error and your product is not a professional-use only medical device, please contact Seller or Vendor Support. “

5️⃣ New team? “Abuse Escalations Customer Trust and Partner Support.”; Potential Registered Design Misuse is showing up on dashboards.

6️⃣ There are a lot of expired complaints lately. It’s possible because of the cargo handling time so please take note.; Amazon is slowly implementing quizzes even on suspensions.

7️⃣ “Greater detail on the root cause that led to the business methodology on obtaining your inventory”.

8️⃣ “As part of our ongoing efforts to provide the best possible customer experience, we have implemented additional approval requirements for Infant Formula products.”

9️⃣ This can happen when they do not realize that each “unit” is a case that has multiple pcs.“- You have provided an invoice with 2 units. Provide an invoice reflecting at least 10 units of Grocery & Gourmet Foods products.”

🔟 “We have deleted all the product feeds that were added through your Amazon selling account. We arrived at this decision because your account is currently deactivated due to policy violations.”

Good Shabbos — Ed Rosenberg – ASGTG – The Voice of the SANE Seller