High-Value Listing Investigation / Amazon Rep Deeply Saddened / FBA Shipping Enforcement

Hello all

1️⃣ SP had a warm & fuzy heart this week reinstating many accounts including some false + related suspensions that were connected to accounts from HELL; Many sellers had emails that “investigations” are open with the subject “High-Value Listing” that had zero or very minor issues with the items. Probably nothing to worry about and the subject line is overkill; Opening new accounts seem to be getting harder & harder.

2️⃣ From a concerned ASGTG member “Amazon recently started cracking down on the no longer than 25’ on any side rule. They started flagging every shipment this week.”

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4️⃣ New Language “(Quantities have to match 90% of the sales volume for the ASIN between the invoice date and the min EDD of the order causing the complaint).” And useful “If you wish to escalate a case to Abuse Escalations, please send an email directly to [email protected] including a case overview and justification.”

5️⃣ These almost all seem inaccurate. “We removed the product listing on which you had an active seller offer because we detected high levels of reviews abuse activity that violates our customer reviews policies. Due to the level of abuse we detected on the listing, it has been permanently removed.”

6️⃣ “I understand your concern regarding your Brand XXXXX. I am deeply saddened by the inconvenience you have faced due to your brand abuse. Amazon Brand Registry Support. “

7️⃣ “We understand that you would like to connect with our Leadership Team for assistance. In order to take your request forward, we would like to have the below details for the Leadership team to connect with you.”

8️⃣ “We have chosen you for our Detail Page enhancement pilot. We are testing a new feature that helps us identify critical detail page attributes for different product types. Based on those, we have selected listings on your account which are incomplete. We would like you to consider our suggestions and make necessary updates. We are working to improve our models and rules to identify Detail Page issues with high accuracy.”

9️⃣ To reinstate a buyer account, JeffB is still the best option. “After further consideration, we have decided to reinstate your Amazon.com account. We would appreciate your input about anything we can do to help prevent such issues in the future. We want your experience shopping at our store to be a rewarding one. If you have any order or account related concerns, please contact our Customer Service team at the link below:”

🔟 FBA is super serious about enforcement for various types of shipping violations .

Good Shabbos — Ed Rosenberg – ASGTG – The Voice of the SANE Seller