csm-brand-review@ Sloppy & Choppy / Amazon Addressing Hacking / Bem vindo ao Brazil

Hello All

1️⃣ csm-brand-review@ has been requesting brand re-approvals for the past few months for large brands. They have been very sloppy and slow communicating and some sellers have been unable to sell brands they should be approved for easily. Their emails sometimes come in with the subject “Important message about your Amazon Handmade account”. If you miss the initial deadline to submit and then appeal, they are even slower to respond.

2️⃣ “We already have a vendor relationship with this Brand, through which we source products directly from the Brand for sale by Amazon to customers. Please contact your Vendor Manager, Amazon Retail Contact, or the brand directly with questions or to add inventory for this product through Vendor Central.”

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4️⃣ Strange. “We see that there are no units under your account but there is one unit under different seller who has not yet removed the defective unit. Hence, the ASIN cannot be reinstated unless all the selling partners remove their units for the ASIN. “

5️⃣ Time machine needed. “We have taken this measure because we reached out 4/01/2021 requesting information by 3/08/2021 and you have not provided the requested information or obtained approval. To get approval to list these products, please send the following:”

6️⃣ This very welcome. SP going to make it much harder to change your bank account which will likely result in less funds hacked and disbursed to the wrong account. “Before you can update your bank account information, we perform a verification process over the phone. We have two verification processes, one for Professional sellers and one for Individual sellers.” This is being rolled out slowly so you may not see it initially.

7️⃣ “ASINs under review: XXXXXX. Shipment ID: XXXXXXX, XXXXXXX. Type of reimbursement abuse: Short shipment.”

8️⃣ “We are contacting you as we noticed some of your FBA inventory return shipments have been pending for more than 2wks or cancelled. We’re looking to understand this from your perspective, getting your feedback will help drive improvements to your selling experience.”

9️⃣ Click  to see your meltable ASINS.

🔟 Some sellers received an email that their credit card info has changed even though it was not. They then notice a new marketplace, like brazil has been added to the active marketplaces. Clearly a glitch.

Good Shabbos — Ed Rosenberg – ASGTG – The Voice of the SANE Seller