Awkward Secondary User Warning / Bogus Related Suspensions / Brand Benefits Team

Hello all

1️⃣ SP was a bit snarky this week suspending many for incorrect related accounts and other for seemingly incorrect reason; Some sellers received an awkward warning regarding secondary users that violated policy. For false related suspensions use the HOAX sheet  & false positive related group; On the positive side some sellers are receiving proactive phone calls from knowledgeable reps and after explaining verbally their POA the violations are removed from the dashboard.

2️⃣ The uppers were pretty reasonable this week on some high-profile suspensions and gave a “last one time exception” & we are thankful for that; There is a UK verification issue / bug for Pakistani Sellers.

3️⃣ The Fuel & Inflation Surcharge  FBA fees for the EU marketplace has changed and our system was modified. Click HERE to subscribe to our exclusive and updated FBA inventory and fees reconciliation, including our unique overcharges cases. Covering all marketplaces in North America and Europe regions. (sponsored)

4️⃣ Handmade integrity team signoff is all back now after most of the templates seemed like they were corrected.

5️⃣ From a concerned ASGTG member “If you were suspended for DS at Walmart, I offered in an email if I can be open ONLY for WFS and they accepted (similar to FBA only).”6️⃣ “Once you have submitted the appeal with all the required information, you will receive the first response within 3-5 days. Once an investigator has reviewed the case, we will reach out to you to request any additional information and documents needed pertaining to your brand. We may also request you to join a video verification with one of our investigators.”

7️⃣ After a reimbursement issue “We reviewed the information, you provided and completed the review of your account. The documents/plan of action you provided is not valid but your selling privileges will remain unaffected. We have updated your account with the information. We may not reply to further emails about your review. Sincerely,”.

8️⃣ “While we continue the dial-up of the European Fulfilment Network (EFN) between the UK and the EU through the end of June, we are excited to announce that Clothing, Shoes, Watches, and Sports apparel listings will be eligible for shipment from the UK to Germany, France, Spain, and Italy.”

9️⃣ “Why did I receive this message? We observed that your account has higher-than-normal Fulfillment by Amazon (FBA) reimbursement claims and violates Missing from inbound issues driven by invalid proof of purchase/BOL/POD for XXXXXX (ASIN – XXXXXX) so we are looking into this issue.”

🔟 Csm-brand-review at it again now signing off as [email protected]; There is a new Brand Benefits Team that showed up.

Good Shabbos — Ed Rosenberg – ASGTG – The Voice of the SANE Seller